AI & Behavior

The AI & Behavior settings control how your chatbot thinks, responds, and what information it knows. This is where you fine-tune your chatbot's personality and capabilities.

Chatbot Settings

AI Prompt

The AI prompt is like a job description for your chatbot. It tells the chatbot:

• What its role is (customer support agent, sales assistant, FAQ helper, etc.)
• How it should behave and communicate
• What guidelines or rules it should follow
• Any constraints or boundaries

Writing a good prompt:

• Be specific about the chatbot's role and purpose
• Describe the desired tone and personality (professional, friendly, casual, etc.)
• Include any important instructions or rules
• Mention what topics it should focus on or avoid

For example, a good prompt might be: "You are a friendly customer support assistant for an e-commerce company. Help customers with order questions, returns, and product information. Be concise, polite, and always try to resolve issues quickly. If you can't answer something, suggest contacting support."

The prompt can be up to 5,000 characters, so you have plenty of room to be detailed.

Creativity (Temperature)

This setting controls how creative or consistent your chatbot's responses are. Think of it as a scale between "always consistent" and "more varied."

Other Temperature Values:

• 0.1 - 0.3: Slightly more varied responses while staying mostly consistent. Use only if you need minor variation in phrasing.
• 0.4 - 0.6: Balanced variety, but less predictable. Generally not recommended for business chatbots.
• 0.7 - 1.0: Very creative and varied responses. Can produce unpredictable or inaccurate information. Only use for creative/entertainment chatbots.

You can adjust this with the slider or type a value between 0.0 and 1.0. Use the reset button (↻) to return to last saved value.

Training & Knowledge Base

Your chatbot can be connected to a knowledge base - a collection of documents that teach it about your business, products, or services.

Current Knowledge Base

This section shows:

• Knowledge base name: Which knowledge base (if any) is currently connected
• Last trained: When the knowledge base was last trained, or "Not trained yet" if it hasn't been trained

Managing Your Knowledge Base

• Add Knowledge Base: If your chatbot doesn't have one yet, click "Add Knowledge Base" to connect one
• Change Knowledge Base: To switch to a different knowledge base, click "Change"
• View Knowledge Base: Click "View" to see and manage the knowledge base's documents and settings

The knowledge base teaches your chatbot specific information beyond what the AI prompt provides. When someone asks a question, your chatbot can search through the knowledge base to find relevant information and provide accurate, specific answers.

When to use a knowledge base:

• You have product documentation, FAQs, or guides you want the chatbot to know
• You need the chatbot to answer specific questions about your business
• You want the chatbot to reference actual documents or content

When you might skip it:

• Your chatbot is purely for simple tasks like booking or collecting information
• You're just getting started and want to test basic functionality first
• You can always add a knowledge base later

Saving Your Changes

After making any adjustments, click "Save Changes" at the bottom of the form. Your changes take effect immediately after saving and will apply to all future conversations with your chatbot.