Actions Overview

Think of actions as superpowers for your chatbot. Without them, your bot can only chat: answer questions, have conversations, that kind of thing. But with actions? Your bot becomes way more useful.

What are actions?

Actions let your chatbot actually do things during conversations. Instead of just talking, your bot can:

• Collect information from visitors (like their name and email)
• Show buttons that link to important pages
• Book meetings directly through your calendar

It's like giving your chatbot hands: it can interact with the real world, not just chat about it.

How do they work?

When someone chats with your bot, the bot decides when to use an action based on what the person says. For example:

• Someone asks "How do I book a call?" → Your bot can automatically show them your calendar appointment booking form
• A visitor starts chatting → Your bot can immediately ask for their contact info
• Someone asks about pricing → Your bot can show a button linking to your pricing page

You set up the actions once, tell your bot when to use them (through instructions), and then your bot handles the rest automatically.

What actions can I use?

Right now, we've got these actions available:

• Lead Capture - Collect contact info from your website visitors
• Custom Button - Show a clickable button that links anywhere you want
• Cal.com Book Meeting - Let visitors book meetings directly through your Cal.com calendar

Action missing? Let us know! We're constantly adding new actions to help your bot do more. Submit a feature request

Getting started

Ready to add some actions? Head to your chatbot's Actions page and click "New Action". Pick the one you want, fill in the details, and you're done. Your bot will start using it right away.

Each action has its own page with detailed instructions, so check those out if you want to dive deeper into any specific one.